Return Policy
At Urbann Roots, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.
7-Day Return Policy
We offer a 7-day return window from the date of delivery only in cases where the product received is damaged.
Returns will not be accepted for reasons such as:
- Normal Wear and Tear
- Damaged Caused After Delivery
- Incorrect Expectations
- Change of Mind
Eligibility for Returns
To be eligible for a return:
- The Item must be damaged at the time of delivery
The issue must be reported within 7 days of receiving the product
- The product must be unused or in original packaging
- The issue must be reported within 7 days of receiving the product
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Proof of damage (Photos/Videos) may be required for verification
Return Process
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Contact us on WhatsApp: 8926181580 within 7 days of delivery
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Share your order details and clear images/videos of the damaged product
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Once approved, we will schedule a quick pickup from your address
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After the returned item is received and inspected, the refund process will begin
Refunds
- The amount will be refunded to the original payment method
- Refund timelines may vary depending on your bank or payment provider
- Refunds are initiated shortly after the returned product is received and verified
Non-Returnable Items
We do not accept returns for:
- Product damaged due to misuse or mishandling
- Items reported after the 7-day return window
- Items without original packaging
Need Help?
For any questions regarding returns or refunds, feel free to reach out to us on WhatsApp: 8926181580. We’re happy to assist you.